by Aron Smith
(Jackson, Miss.) — Jackson State University’s Department of Public Safety Lieutenant Caroline Santiago has been nominated for the 2024 Top Officer of the Year Award by the Central Mississippi Crime Stoppers and the Mississippi Center for Police and Sheriffs. The nomination reflects Santiago’s exemplary service and impact on campus safety and community relations.
JSU’s Director of Public Safety Chief Herman Horton praised Santiago for her leadership and influence within the department. “Lieutenant Santiago is an exemplary officer who leads by example. She sets the tone for her shift, and her leadership qualities are exactly what we desire in our officers and supervisors,” he said.
With a remarkable 23-year tenure in law enforcement, beginning her career with the Jackson Police Department in 2000, Santiago has excelled in various roles, from patrol officer to probation and parole agent. Since joining Jackson State, she has significantly enhanced campus security and fostered positive interactions between police and the university community.
“I make a special effort to ensure that when they leave my presence, they carry a good spirit and a more positive perspective on interacting with police officers,” Santiago said. “I always aim to go beyond the call of duty. It’s about leaving a lasting, positive impression that reshapes their view of police, especially on campus.”
In her position at Jackson State, Santiago has made significant progress in enhancing campus safety and improving interactions between the police and the campus community.
Her approach transcends the traditional call of duty, focusing on improving the public perception of law enforcement.
“I strive to treat everyone as I would want to be treated, or how I would want my family to be treated, especially if it were my child attending school here,” Santiago explained.
Santiago has been recognized with several accolades, including a Life Saving Award. She was promoted to lieutenant in February 2024 after demonstrating professional understanding, attention to detail, and dedicated service.
She has recently completed a 40-hour Crisis Intervention Team (C.I.T.) Training Class and becoming a certified Mississippi Crisis Intervention Team (M.C.I.T.) Officer, further equipping her to manage crises effectively, particularly those involving mental health issues.
Santiago also emphasized the importance of integrity and professionalism. “I always encourage others to treat everyone respectfully and maintain professionalism, regardless of whether someone is watching. Just do the right thing, always, with a sense of integrity,” she stated.